BRM Unified Communication is a one-stop contact center solution that is renowned as one of the best call center software. It can be used with both on premises and cloud based environment. Also, it is developed by keeping different call center scenarios in mind. Thus, it is suitable for all types and sized of contact centers or call centers. With the help of BRM Unified Communication: contact center solution, you can experience the best in class communications with your clients. One of the best features of this call center software is that it will help you to screen unnecessary calls like no answer, busy signals, disconnected numbers and answering machines. This software-based dialer solution helps the organizations to minimize the business cost by avoiding the use of expensive telephony boards and different associated hardware that has high maintenance costs. Our cloud contact center solution which can also perform well as an on premises contact center solution can be just perfect for you to run inbound, outbound and blended call center campaigns.
Solutions
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Overview
Our Expertise
- BRM Unified Communication
- Features of BRM Unified Contact Center
- CRM Integration
- Dashboard
- Addons
- Hosted cloud based solution
- On premises server based solution
Our contact center solution includes all simple to advanced features including a few unique features. BRM Unified Communicationis furnished with 2000+ features. Some of them are:
- SIP and PRI Line Support
- Web based interface
- Inbound, Outbound & Blended Campaigns Management
- Inbound, Outbound & Blended Lead Management
- Inbound & Outbound IVR
- Multi-level IVRS
- Latest and advanced ACD
- Automatic Call Distribution
- Longest idle agent-based call routing
- Agent performance statistics
- Status of dialed and captured leads
- Live agent monitoring
- ATT – Average Talk Time
- AHT – Average Hold Time
- Trunk Utilization Statistics
- Abandoned Call Statistics
- ACW – After Call Work
- Do not dial controlling
- Progressive dialer
- Manual dialer
- Auto Dialer
- Predictive dialer
- Power dialer
- SIP trunk management
- DID management
- Unlimited call queue
- Live call monitoring
- Multi-tenant support
- 100% voice logging
- Digital Call Recording & Monitoringg
- Multilingual support
- Real-time call status
- Voicemail
- Outbound scheduler
- Call transfer
- 3-way conference
- Call park and pickup
- Whisper
- Barge-in
- Call snooping
- Call intervention
- Standard reports and other range of reports
- Graphical reports
- Single Sign On (SSO)
- Popup Customer CRM record Automatically
- Data push from CRM to Contact Center Solution
Dialer
- Productivity Sale Graph (Inbound / Outbound)
- Call Summary (Ringing, In-call, Waiting, IVR Calls, Pause Calls)
- Inbound / Outbound Performance Report
System Dashboard
- Server Utilization (Ram, CPU, CPU Avg. Load Processes)
- Network Utilization
- Recent Login, Internet Speed, Running cron Jobs
- IO Statistics.
- Social media integration
- ePBX system integration
- IP PBX system integration
- Agent Screen Capture Module
- Word Spotting Module from Recording
- PCI-Compliant based Solution
- CTI Integrated with almost all top ePABX Company
- Call Recording
- Sticky Agent
- Remote Agent
- Voice broadcasting
- SMS broadcasting
- Helpdesk ticketing solution
- Chat (Internal | External)
- Inbound & Outbound Email
- ePBX system integration
- Skill based Routing with Agent Ranking
- Callback Scheduling
- Agent Inter Dialing Support